Dive Trip / Charter Cancellation Policy
Customer Cancellations:
- More than 7 days before the trip: Full refund or option to reschedule.
- Within 7 days of the trip: 50% refund or one-time rescheduling (must be within 30 days).
- Within 72 hours of the trip or no-show: No refund.
Operator Cancellations:
- If we cancel due to weather, or any unforeseen events you will receive a full refund or the option to reschedule.
Minimum Participant Requirement:
- A minimum number of divers is required for each trip. If the minimum is not met, we will contact you to reschedule or issue a full refund. Additionally, you may have the option of purchasing the remaining seats to meet this minimum requirement.
Medical Exceptions:
- If you are unable to dive due to medical reasons and provide a valid doctor’s note, we will offer a reschedule or refund on a case-by-case basis.
Private / Fishing Charters:
- Cancellations more than 14 days in advance: Full refund or reschedule.
- Cancellations 7–14 days in advance: 50% refund.
- Cancellations within 7 days: No refund.
- Weather cancellations made by the operator will receive a full refund or reschedule.